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I just watched a wheelchair user board the flight I'm sitting on. Middle seat.

Aide: "does the chair arm fold up?"
Flight attendant: "not in the back 2 rows"

I can't speak on that person's behalf, I only know how I'd feel in a similar situation.

If booking were more specific about needs, they could have had a seat with a folding arm that would have made transferring so much easier for that passenger. Often, seat booking only knows the distinction it needs to charge more - accessibility information isn't considered 'useful' up front.

Similar to hotels, who won't tell you if you have an accessible room until you get there. People with access needs *must* know they can be accommodated. At time of arrival is too late.

Yes it would be a lot of admin and overhead. Yes that cost is worth it.

@loops Also for people with dietary restrictions, why the hell can't they ask you at the time of buying for ticket and have to wait until you contact client service.

Loops 🍑 :audhd: :ir:

@pitbuster best part of that is that for any dietary needs not on their list, the response ranges from "*shrug* you're gonna be luck or hungry" to "we'll write it down and see if it happens.

This is exactly how we treat many . It's .